eArmyU: Early Lessons from a Grand Experiment in Online Learning, EDUCAUSE ECAR Research Bulletin Volume 2002, Issue 20

Help desk services, an introduction to basic computer skills, online tutoring, peer mentors, and other services may make the difference in the success or failure of an online learner. To supplement the support services already provided to eArmyU solder-students, the Army and IBM Business Consulting Services are currently considering such services as a peer mentor program and a student success course that soldiers would be required to take before enrolling in the eArmyU.